TMA Discontinues Grievance Process

From the Tennessee Medical Association website,

TMA’s House of Delegates voted to discontinue the association’s grievance process at its annual meeting this spring.

On April 29, 2017, the TMA House of Delegates adopted Resolution 07-17 which makes it official policy that TMA, its component societies, and its Judicial Council will no longer conduct peer review activity (grievance or complaint review) regarding physicians filed by patients, citizens, or other physicians.

The reason the resolution was adopted is because with the state medical licensing boards and hospital quality improvement committees better equipped to conduct such activity, TMA’s efforts to address grievances were duplicative and confusing to consumers.

TMA and component medical societies will now refer any person wishing to make a complaint against a physician to the State Health Related Boards Investigations Office. That office investigates complaints for the licensing boards attached to the Tennessee Department of Health.

Resources on written and phone correspondence about the new grievance policy are available for TMA and CMS leaders.